Over the years our furniture has been installed in a large number of universities, colleges, corporations, and government agencies throughout North America.
The experience we have gained meeting the high standards of these institutions has allowed Exact Furniture to become a leader in developing contemporary furniture that enhances productivity.
This Standard Warranty applies to new products purchased from an authorized Exact Furniture (“Exact”) dealer or reseller. Exact Furniture warrants that the products substantially conform to the specifications published by Exact at the time of manufacture of the product, and that the product is free from material defects in materials and workmanship, under normal and reasonable operating conditions, for the Warranty Term as defined below. No other warranties or representations, express or implied, other than contained herein shall apply or be honored by Exact Furniture.
The “End User” holds this Standard Warranty. The End User is the first party to purchase the new and unused product from an authorized Exact reseller. This Standard Warranty is not transferable to other parties.
EXACT FURNITURE MAKES NO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED BY EXACT FURNITURE. The warranty as stated in this document is the complete and only warranty upon this product. This Warranty specifically excludes:
IMPORTANT: READ AND UNDERSTAND ALL INSTALLATION, USE, AND MAINTENANCE INSTRUCTIONS THAT YOU HAVE RECEIVED WITH YOUR NEW EXACT FURNITURE PRODUCT.
Failure to do so will void all warranty. Before attempting to deviate from our instructions in any way please contact Exact Furniture beforehand. If in doubt as to how to install any of our products, please contact the Exact Furniture dealer you purchased the product from or contact our Customer Service department immediately for help. Installation is not covered. Exact Furniture products are designed to be installation-ready, however, Installation and the installation environment are out of the control of Exact and therefore, installation is not warranted by Exact in any circumstance. Exact offers dealers and professional installers free installation support via 1-800-648-9125.
Conditions after leaving our facility are always beyond the control of Exact Furniture. As noted, above, damage is not covered. This includes but is not limited to damage from use of non approved detergents, abrasives or other harsh cleaning agents, poor installation, misuse, abuse, neglect, or failure to maintain the product properly. Always be sure to test a cleaning product in an inconspicuous area before cleaning any surface, coating, or finish. For best results on presentation surfaces, always use quality alcohol-based markers; Exact-supplied markers and cloths are recommended. If marker suitability is in question, please call our Customer Service before using the product for the first time. This warranty does not cover damage to writing surface resulting from negligence, abuse, or accidents, such as burns, cuts, scratches, scuffs, kinks, or indentations.
Warranty Term
Your new Exact Furniture product has been well-designed and built for many years of enjoyment. All Exact Furniture products carry a limited lifetime warranty term of one (1) year from the date of purchase unless otherwise stated here:
Electric-powered mechanisms -1 year
Electric components (e.g., wiring, charging ports, outlets)- 1 year
Lighting components 1 year
Extended Warranty Term
An extended warranty term may be available for purchase. Please call to inquire
Consequential or Incidental Damages
EXACT FURNITURE WILL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Any loss, expense, or damage incurred in replacing any suspected defective Exact Furniture product will not be reimbursed. The warranty of this product is limited to the replacement or repair of the Exact Furniture product itself. Under no circumstances will Exact Furniture be responsible for incidental damages, repairs, labor, or other costs incurred in removal or return of suspected defective Exact Furniture product.
How to make a Warranty Claim
While the product is still in its original installed state, contact Customer Service to open a case for your product and to have the claim evaluated. If a written Return Authorization has been issued by Exact Furniture, the product may be uninstalled and shipped. Shipments that arrive without a valid Return Authorization will not be accepted.
This warranty is a “Return to Factory” or “RTF” Warranty. To exercise this warranty, the product must be shipped to Exact Furniture DDP Vaughan, ON (INCOTERMS 2010) at the discretion of Exact Furniture. Replacement product is made available EXW Vaughan, ON.
Your product will be evaluated within a reasonable period of time and at the sole option of Exact Furniture and if the claim is approved by Exact Furniture, it will be repaired, or replaced with refurbished or new product. In the event that the model has been discontinued and warranty stocks have been depleted, Exact Furniture, may, at its sole option, replace the Product with a different model with comparable or better performance characteristics. At the sole option of Exact Furniture, if repair or replacement is not practicable, Exact Furniture will provide a refund or a credit for the affected product.
The laminates and melamine’s used by Exact Furniture are sourced from environmentally responsible suppliers. The materials that we receive are all GREENGUARD certified for indoor air quality and are Children & Schools certified, FSC certified, ISO certified and LEED eligible
Using our products in projects may allow the user to earn credits under the Leadership in Energy and Environmental Design (LEED) Green Building Rating System. LEED is an internationally accepted benchmark for the design, construction, and operation of high-performance green buildings. Points may be obtained under this system in the areas of recycled content and regional and local materials. In addition to LEED credits our materials are California Air Resources Board 1 and/or CARB 2 certified.
LEED credits you may be eligible for by purchasing Exact Furniture products include:
MR 4.1 Recycled Content
MR 4.2 Recycled Content
MR 5.1 Regional Materials
MR 5.2 Regional Materials
EQ 4.4 Indoor Environmental Quality-Low Emitting Materials
Exact Furniture’s main supplier of wood products is a certified member of the Forest Stewardship Council (FSC) and the Rainforest Alliance and therefore complies with FSC and Rainforest Alliance standards. The FSC promotes environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.
Environmentally appropriate forest management ensures that the harvest of timber and non-timber products maintains the forest’s biodiversity, productivity, and ecological processes. The Rainforest Alliance is a non-profit organization dedicated to the conservation of tropical forests
Exact Furniture’s main supplier of wood products is a certified member of the Forest Stewardship Council (FSC) and the Rainforest Alliance and therefore complies with FSC and Rainforest Alliance standards. The FSC promotes environmentally appropriate, socially beneficial, and economically viable management of the world’s forests.
Environmentally appropriate forest management ensures that the harvest of timber and non-timber products maintains the forest’s biodiversity, productivity and ecological processes. The Rainforest Alliance is a nonprofit organization dedicated to the conservation of tropical forests.
Please contact Exact Furniture to discuss about your next project
sales@exactfurniture.com
Orders are shipped FOB Factory (INCOTERMS 2010). Freight is prepaid and added to the buyer’s Invoice. The responsibility of Exact Furniture ceases when it turns the shipment over to the carrier.
All products are shipped via common carrier, and are normally shipped one unit per cardboard container. Packaging charges are included in the price.
In absence of the buyer arranging transport, Exact Furniture reserves the right to ship by what is in its opinion the best method.
Exact Furniture is not responsible for delay or failure to fulfill an order due to Acts of God, Hardship, or Force Majeure, including but not limited to reasons stated in the standard ICC Force Majeure Clause section 3.
If Buyer cannot accept delivery on the shipping date stated on the Order Acknowledgement, Exact Furniture reserves the right to arrange storage at the Buyer’s risk and expense.
All goods are shipped FOB Exact Furniture, however, in the event of freight damage we can assist your receiver with the claim. The legal responsibility of Exact Furniture ceases when it turns the shipment over to a common carrier. The buyer has the sole obligation of seeking recourse against the carrier. All freight is given to the carrier and signed for in good condition. It is the responsibility of the receiver to sign for the goods in the presence of the carrier and note the condition in which they are received. Freight claims should be filed with the carrier.
The customer must first request authorization from Exact Furniture for the return. The request to return an item must be within 30 days of delivery and the product must be returned in good condition and in its original packaging. If the return is approved, Exact Furniture will issue an RMA number which must be noted on the Bill of Lading. Returns are based on standard units in standard finishes, our returns policy is a 20% restocking fee plus the customer is responsible for return freight. Once the unit is received by Exact Furniture we will refund 80% of the original cost of the unit if it is returned in good condition.
Custom or modified units, including custom cut outs and finishes are usually not returnable, but we will try to see if there is something we can do on a case by case basis.
Damages that are noted on the delivery receipt or shipments that are refused due to visible damage must be reported to Exact Furniture as soon as possible. We will either repair the unit if possible when it is returned to us, or send you a replacement and file a damage claim with the carrier. If the damaged unit is kept please retain all packaging including the carton, foam and the skid for possible inspection by the trucking company. Digital photos must be taken of any damage to the product or the shipping box.
Damage that is discovered after the carrier has left is concealed damage, all concealed damage must be reported within 5 days of delivery. Replacement costs plus freight will apply to all concealed damages. Please keep all packaging in case an inspection of the damage is required by the carrier. Digital photos should be taken of any damage to the product or the shipping box.
Please contact Exact Furniture to discuss about your next project
sales@exactfurniture.com
