What is Covered
This Standard Warranty applies to new products purchased from an authorized Exact Furniture (“Exact”) dealer or reseller. Exact Furniture warrants that the products substantially conform to the specifications published by Exact at the time of manufacture of the product, and that the product is free from material defects in materials and workmanship, under normal and reasonable operating conditions, for the Warranty Term as defined below. No other warranties or representations, express or implied, other than contained herein shall apply or be honored by Exact Furniture.
Who is Covered
The “End User” holds this Standard Warranty. The End User is the first party to purchase the new and unused product from an authorized Exact reseller. This Standard Warranty is not transferable to other parties.
What is Not Covered
EXACT FURNITURE MAKES NO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED BY EXACT FURNITURE. The warranty as stated in this document is the complete and only warranty upon this product. This Warranty specifically excludes:
- Products that are not purchased by the End User from an authorized reseller
- Products that have been used other than according to the instructions
- Products that have been damaged due to the connection of other equipment
- Products that have not been installed and or/maintained as per the instructions
- Products that have been damaged
- Products that have been modified
- Peripheral products in the package such as brackets and fittings, which are “as is”
- Products and services that are not provided by Exact, including installation, deinstallation, and shipping
- Variations in surface materials (e.g. grains, patterns, textures), color variation and color fastness
- Non-Exact-branded products or components which may be purchased from Exact, which are subject to that manufacturer’s own warranty.
IMPORTANT: READ AND UNDERSTAND ALL INSTALLATION, USE, AND MAINTENANCE INSTRUCTIONS THAT YOU HAVE RECEIVED WITH YOUR NEW EXACT FURNITURE PRODUCT.
Failure to do so will void all warranty. Before attempting to deviate from our instructions in any way please contact Exact Furniture beforehand. If in doubt as to how to install any of our products, please contact the Exact Furniture dealer you purchased the product from or contact our Customer Service department immediately for help. Installation is not covered. Exact Furniture products are designed to be installation-ready, however, Installation and the installation environment are out of the control of Exact and therefore, installation is not warranted by Exact in any circumstance. Exact offers dealers and professional installers free installation support via 1-800-648-9125.
Conditions after leaving our facility are always beyond the control of Exact Furniture. As noted, above, damage is not covered. This includes but is not limited to damage from use of non approved detergents, abrasives or other harsh cleaning agents, poor installation, misuse, abuse, neglect, or failure to maintain the product properly. Always be sure to test a cleaning product in an inconspicuous area before cleaning any surface, coating, or finish. For best results on presentation surfaces, always use quality alcohol-based markers; Exact-supplied markers and cloths are recommended. If marker suitability is in question, please call our Customer Service before using the product for the first time. This warranty does not cover damage to writing surface resulting from negligence, abuse, or accidents, such as burns, cuts, scratches, scuffs, kinks, or indentations.
Your new Exact Furniture product has been well-designed and built for many years of enjoyment. All Exact Furniture products carry a limited lifetime warranty term of one (1) year from the date of purchase unless otherwise stated here:
Electric-powered mechanisms -1 year
Electric components (e.g., wiring, charging ports, outlets)- 1 year
Lighting components 1 year
Extended Warranty Term
An extended warranty term may be available for purchase. Please call to inquire
Consequential or Incidental Damages
EXACT FURNITURE WILL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Any loss, expense, or damage incurred in replacing any suspected defective Exact Furniture product will not be reimbursed. The warranty of this product is limited to the replacement or repair of the Exact Furniture product itself. Under no circumstances will Exact Furniture be responsible for incidental damages, repairs, labor, or other costs incurred in removal or return of suspected defective Exact Furniture product.
How to make a Warranty Claim
While the product is still in its original installed state, contact Customer Service to open a case for your product and to have the claim evaluated. If a written Return Authorization has been issued by Exact Furniture, the product may be uninstalled and shipped. Shipments that arrive without a valid Return Authorization will not be accepted.
This warranty is a “Return to Factory” or “RTF” Warranty. To exercise this warranty, the product must be shipped to Exact Furniture DDP Vaughan, ON (INCOTERMS 2010) at the discretion of Exact Furniture. Replacement product is made available EXW Vaughan, ON.
Processing of a Warranty Claim
Your product will be evaluated within a reasonable period of time and at the sole option of Exact Furniture and if the claim is approved by Exact Furniture, it will be repaired, or replaced with refurbished or new product. In the event that the model has been discontinued and warranty stocks have been depleted, Exact Furniture, may, at its sole option, replace the Product with a different model with comparable or better performance characteristics. At the sole option of Exact Furniture, if repair or replacement is not practicable, Exact Furniture will provide a refund or a credit for the affected product.